AI is eating search

We’ll start our tour of ChatGPT Agent with an example. Our email management product, Cora, has been growing quickly, and I wanted to understand more about the current state of the customer base. I wanted to know:

1. Why people love us (what the job to be done is)


2. Who loves us (customer archetype)


3. The biggest complaints

So I started a new ChatGPT chat ... See more

Famously, when Gmail came along, Google told us to stop trying to organize (and delete) our email and instead just rely on search to find what we’re looking for. Broadly I’d say that approach has worked well, and in the vast majority of cases, I err on the side of risking losing track of something later instead of spending the time to organize it n

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Email today is now less a communications medium than a communications compile target. It’s a clearinghouse technology. It’s where conversations-of-record go, where identity verification happens, where service alerts accumulate, and perhaps most importantly for publishers, where push-delivered longform content goes by default. It is distributed and ... See more