
ADKAR: A Model for Change in Business, Government and our Community

The availability of resources
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Resistance from mid-level managers is cited as the most common area for resistance to change.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Intrinsic motivation
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
For example, individuals who have initiated a fitness program to address health issues are much more likely to sustain the change if they have some type of accountability mechanism. For some individuals, this is a personal trainer who monitors and measures their progress. For other individuals, this could be a friend or workout partner.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
executive sponsor to help them target their sponsorship activities.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
The first question employees have is why. The details surrounding the how are only of interest when you have awareness of the need for change and a desire to engage in that change.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
This process transfers ownership of the solution to employees.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Communicate effectively with employees and managers
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
allowing the project team to solicit early feedback and input for improvement.