ADKAR: A Model for Change in Business, Government and our Community
sustains the change
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
– A person’s current knowledge base
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Will depend when we have ODLink to Culture (who/when will we work on that?)What work stream in charge of trainings? (Leadership & functional)GLM, leaders and managers objectives during transition year?How do we support them best? How do we follow-through?
Capability of the person to learn
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
how the change may impact them personally (what’s in it for me) from their direct supervisor.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
What can be done while we don't know the WIIFM?Help equip the managers to cope with this ambiguity
Resources available to provide education and training
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Joint approach WWY Mars in countries? When to have differentiated approach? When to merge? Leverage transition year to create desire/ get to know each segment and onboard on new culture (retention lever as well)
to job performance and measurements.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Part of awareness-building for employees is learning what the change will mean for them personally.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
action or event that strengthens and reinforces the change with an individual or an organization.
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Can happen also during the change? How do we recognise efforts and successes in business as usual and link specifically to the change?How do we leverage senior leaders?Find right pace for communication and recognitionGallup and GPTW during transition?
managers and supervisors demonstrate commitment to the change through their own behavior.