A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Not too long ago I was talking to leaders at an organization that wanted to reduce turnover. One of the things that I asked to see was their turnover based on the employees’ years of experience. We needed to find out whether employees were quitting early on, say in the first 90 days.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Healthcare is, right now, in the middle of creating our own miracle. I am very grateful to be on this amazing journey and to be a part of improving our industry’s organizations and better serving those patients, families, and community members who rely on us. May we continue to be worthy of the honor.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
All of the organizations had an objective and weighted evaluation tool that helped the leaders know exactly what they were going to accomplish and what their priorities were.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Think about an occasion when you got really excited about a new process, technique, or practice you wanted to implement. Most likely there was a training session held to officially announce the new process, technique, or practice and to explain what it was and how to do it. After going into the details in depth, the training session might have conc
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We ask organizations the following: On a scale of 1-10, how value driven are you as an organization?
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
the reality is that many people may not have the training and development they need to be a leader.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
When we have our Executive Team meeting, exactly what are the message points we take out of it, and when do we meet with the direct reports so we can have consistent timing? This is one of those low-hanging fruits that we find can truly improve communication very quickly.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Yes, the more we discuss the issues our organizations face, the higher the progression leads until we really have to hold up the mirror and look at ourselves. And the mirror doesn’t belong only to leaders: No matter what position we’re in, chances are we’re all part of the problem. Denying that this is true keeps us from improving—and from realizin
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We identified the barriers we typically encounter: denial, rationalization, blame, discomfort, and lack of skill. And now that we’ve gotten barriers out of the way, we want to focus mostly on positives as we move forward. As