A Culture of High Performance: Achieving Higher Quality at a Lower Cost
In healthcare it is important to be intentional in looking for what is right.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Have we clearly identified what right looks like? Have we put them on a corrective action plan? Have we documented it?
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Healthcare is, right now, in the middle of creating our own miracle. I am very grateful to be on this amazing journey and to be a part of improving our industry’s organizations and better serving those patients, families, and community members who rely on us. May we continue to be worthy of the honor.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Dealing with low/subpar performers can be painful. But ultimately, it’s far less painful than doing nothing.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
service, quality, finance, people, and growth.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Could faulty processes and systems be impacting their attitude?
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
he finds works best is to move right into the question, “What is going to happen to get back on track?” Whenever he asked this question, defensiveness went down, a sense of relief was felt, and then all energy was spent on moving forward.
Quint Studer • A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Think about an occasion when you got really excited about a new process, technique, or practice you wanted to implement. Most likely there was a training session held to officially announce the new process, technique, or practice and to explain what it was and how to do it. After going into the details in depth, the training session might have conc
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