Colin Powell once said, "If you don't fire people who are not doing the job, after you have counseled them and after you have brought them along, then you are hurting the whole organization."

The only way to get work done by other people is if you set expectations and hold them accountable for results. It's hard work requiring focus and clarity.

Bill Owens, attorney, author and former governor of Colorado, once said "True leadership lies in guiding others to success. In ensuring that everyone is performing at their best, doing the work they are pledged to do and doing it well."