59 AI customer service statistics for 2025
The objective is to create a new customer experience (CX) that is frictionless and compelling (see Figure 1.1). In achieving it, companies must leverage a balanced symbiosis between human and computer intelligence.
Iwan Setiawan • Marketing 5.0: Technology for Humanity
First-wave AI leverages the fact that internet users are automatically labeling data as they browse. Business AI takes advantage of the fact that traditional companies have also been…
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Kai-Fu Lee • AI Superpowers: China, Silicon Valley, and the New World Order
Unlocking the value of personalization at scale for operators
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