59 AI customer service statistics for 2025
The objective is to create a new customer experience (CX) that is frictionless and compelling (see Figure 1.1). In achieving it, companies must leverage a balanced symbiosis between human and computer intelligence.
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Enter predictive analytics. IBM’s SPSS Statistics software and platforms like InsideSales offer a peek into the future, using data-driven models to anticipate customer behaviors and market trends.
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AI's data processing capabilities allow it to sift through mountains of information, associating trends and patterns that human critics might miss. These perceptive skills help businesses optimize their operations, predict market trends and tailor their marketing strategies for maximum effectiveness.
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Verizon first started deploying the new AI features in July 2024, ramping them up to full scale in January. Sales through its 28,000-person service team are up nearly 40% since their deployment, according to Sampath Sowmyanarayan, CEO of Verizon's consumer group.
reuters.com
Expensive Human-Centric Service + AI = Better Access & Affordability