5-Bit Fridays: UX blunders, the cardinal sin, the ROI of beauty, and managing up

An early lesson I learned in my career was that whenever a large organization attempts to do anything, it always comes down to a single person who can delay the entire project. An engineer might get stuck waiting for a decision or a manager may think she doesn’t have authority to make a critical purchase. These small, seemingly minor hesitations ca

• Explain in order of importance the most pressing tasks to be done. • Update others on progress or changes and keep clients fully looped in. • Maintain a living library of the essential strategic decisions and thinking.