311 / The fallacy of faster
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311 / The fallacy of faster
The general assumption driven by these optimization models is always that faster is better. I think there are things we need to deliberately and consciously slow down for our own sanity and for our own productivity. If we don’t ask that question about what those things are, I think we’ll get things terribly, terribly wrong.
Adam Grant • Are We Too Impatient to Be Intelligent?
We under-optimize transport around enjoyment, regret, fairness, and other qualitative metrics
Chris Williamson • #401 - Rory Sutherland - The Psychology Of Transport, Google Maps & Bear Attacks
A prime example of this happened in the London tunnel system. The biggest increase in rider satisfaction (aka value) was never from faster trains to decrease wait times. Instead, it was from a simple dotted map that showed them when the next train was coming and how long they had to wait. The dotted map, which only cost a few million dollars, decre
... See moreAlex Hormozi • $100M Offers: How To Make Offers So Good People Feel Stupid Saying No (Acquisition.com $100M Series Book 1)
When you’re fixing small details, the question that often comes up is: why bother? Is it really
Giles Colborne • Simple and Usable Web, Mobile, and Interaction Design
The history of technological progress shows that once people adapt to greater efficiency in any practice or process, reductions in efficiency, whatever the rationale, feel intolerable. The public is rarely willing to suffer delays and nuisances once it has been relieved of them. In a culture programmed for ease, speed, and diversion, friction is th
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