One of the worst mistakes we ever made was making email instantaneous. We should have built in a two-hour buffer unless you flagged the email as time-sensitive or urgent. Why is that? Because now everybody has to check their email every 10 or 15 minutes on the off chance that someone has sent them a time-sensitive email. So the burden falls on the... See more

As always, I encourage you to ask the seemingly stupid question: Why should I be productive? Why should I do something faster? Why is efficiency good? Maybe you’ll get good affirming answers. Maybe you’ll discover a more complex reality that requires us to think more critically and act more circumspectly.