3-2-1: What top performers do, and how to deal with critics and detractors

As an introvert, if I’m faced with a challenging situation and have to give someone critical feedback, I’d personally rather write it all down, because I can articulate my thoughts more clearly in writing. I may still deliver that news verbally, but I’ll write it down first to consolidate it. And I’d often rather read critical feedback than have it

How well we take criticism: David Yeager et al., “Breaking the Cycle of Mistrust: Wise Interventions to Provide Critical Feedback across the Racial Divide,” Journal of Experimental Psychology: General 143 (2014): 804–24.