3-2-1: What top performers do, and how to deal with critics and detractors
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3-2-1: What top performers do, and how to deal with critics and detractors
Steve Jobs on how to give feedback to high performers when their work is simply not good enough; giving difficult feedback without causing resentments is a superpower. https://t.co/Q5VFsVHfAT
Vala Afsharx.comWhen delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more