3-2-1: On finding the best way to do something, how timing shapes communication, and making unreasonable requests
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3-2-1: On finding the best way to do something, how timing shapes communication, and making unreasonable requests
• A Sunday or early Monday mailing works best to align people for the coming week. • The data show you should send updates in the morning to maximize open rates.
Jim VandeHei, Mike Allen, • Smart Brevity
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
If, on the other hand, you use a one-way communication method (email, text, or voicemail), then the recipient can easily become defensive and angry without you realizing it. And because you don’t notice the anger, you won’t be able to address it. Unaddressed, that anger will soon turn into resentment toward you.