3-2-1: On finding the best way to do something, how timing shapes communication, and making unreasonable requests

I’ll get back to you whenever The expectation of an immediate response is the ember that ignites so many fires at work. First someone emails you. Then if they don’t hear from you in a few minutes, they text you. No answer? Next they call you. Then they ask someone else where you are. And that someone else goes through the same steps to get your att

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