3-2-1: On finding the best way to do something, how timing shapes communication, and making unreasonable requests
mail.google.com
3-2-1: On finding the best way to do something, how timing shapes communication, and making unreasonable requests
On Communication:
- Answer the question
- Answer first , then explain
- Be concrete
- When questions should be answered by a date
- Who questions should be answered by a name
- How much/many questions should be answered by a number. Dates, dollars, percentages. Define your units.
- Avoid weasel words ( should, could, might, etc.)
- Own your problems. Don’t be def
Ian McAllister • Operator’s Manual
Sketchplanations - Simplifying complex ideas in sketches
sketchplanations.com
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here.
Rules of thumb, and general philosophy
B... See more
Jason Friedx.comWhat worked in my delivery? What didn’t work? How did it feel to hear what I had to share? How could I have been more effective in my delivery?