#115 Danny Meyer: Hospitality and Humanity
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#115 Danny Meyer: Hospitality and Humanity
Even outside of work, you are proposing to consume people’s most precious resource: time. Making the effort to consider how you want your guests, and yourself, to be altered by the experience is what you owe people as a good steward of that resource.
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Treat everyone at every level of our daily operations with dignity, love, and respect, by doing the right thing, like paying people a living wage.
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Kindness is about intentionally creating and maintaining the right environment in your organization so that frontline employees can deliver an enthusiastic guest experience.