Brian Thomas Clark

II. Process

I overheard something nice around the office a few months ago.

“ You don ’ t reach a moment of digital transformation . You just keep transforming.”

Speaks to a lot of the nature of work projects, strategy, possibly life too (it’s certainly true in therapy, minus the digital part). Essentially it’s a more clever-sounding way of saying... See more

We have been an essentially colonial civilization since the first enclosed farm, since agriculture, really, but definitely since territorial wars, slavery, and resource extraction. It’s what we do - not just with imperial armies, but with basic capitalism. This is our average. Our normal. A digital media environment with algorithms and AIs... See more

In Marie Howe’s poem “Hurry,” she describes running errands with a child in tow. “Hurry up honey, I say, hurry,” she urges, as the little one scampers to keep up. Then she wonders: “Where do I want her to hurry to? To her grave? / To mine? Where one day she might stand all grown?”

If I sometimes feel like my hard drive is full, then it doesn’t matter if what I’m adding to the drive is, on its face, soothing. It’s just more stuff, more data, more things to process. By adopting my friend’s elevated standard for what’s allowed in, I decreased the number of inputs, the number of demands for thought and work and reaction I was... See more

Complexity increases because adding is easy and removing is dangerous.

Whenever there's a problem, we add: a new person, requirement, or process. We never subtract.

Why?

Because everything that already exists has a champion. That clause in the tax code, that step in the process, that feature in the product ... someone fought for it, and they'll... See more

But there’s a whole universe that exists outside of your phone. All you need to do is turn away from the screen—even for just a short while—to understand that the culture of now is embedded in something much, much larger.

When we do that, we start seeing that our legacy from the past is an inherited treasure—and both offers us riches and imposes... See more

It can be hard to encourage people to speak candidly in front of the CEO, but Duckett says she has a go-to question she “always” asks employees to get them talking.

“What would be the one thing that you’d change if you were [in my shoes], like, ‘Finally I get to be the CEO and I can get something done’?”

By asking that one question, you “immediately... See more