Britt Gage

Getting executives to act requires art as much as science. Data has a role, but the path from analysis to alignment runs through compelling stories, keen emotional intelligence, and anticipating concerns. Master these, and your spreadsheets will shape strategy.

Save frameworks for big (one-way-door) decisions: AsGokul Rajaram put it, “[A decision-making] framework isn’t meant for every situation. It’s meant for hard decisions. Things that would have real consequences for a company or group. Not all decisions are important. At Square, we used to jokingly call this the ‘kombucha scale,’ which captures two... See more

Management systems have been designed to provide reliability and efficiency, not adaptability and agility. Many of the tools and practices of modern management are geared towards solving problems and eliminating deviations in processes, behaviors, and practices. Because of this framework, management training and leadership development is often... See more

You see it don’t you.

• “artificial” intelligence


• “imitation” crab

They put it right in the title and so we believed them and now we’re acting as if these dumb autocomplete fuckdongs are the next stevie hawkings.

Real crab still exists. People still eat it.

And if that’s true, then real intelligence exists too. People still have it. Let us use it

The reason is the owner doesn’t have the actual skills or knowledge of the tasks that are being delegated. 

They often think…

“I’ll hire someone to handle that for me.”

Which is all well and good if you know what metrics or KPIs to watch for. 

But, if you don’t know how something is done… 

Or you don’t understand the skills involved… 

How can you know if... See more

I was 22 when I started building Web Highlights. After one year, there were only 10 users. Why would you create documentation for a tool no one uses?

I am not saying you should create documentation the moment you spin off your new side project and validate your idea. However, you should not miss the point when your idea turns into business.

That’s... See more

Let’s try to preserve process knowledge. The decline of industrial work makes it harder to accumulate process knowledge. If a state has lost most of its jobs for electrical engineers, civil engineers, or nuclear engineers, then fewer young people will enter into these fields. Technological development slows down, and it turns into a... See more