You have to stay on track and capture insights, all while feeling your feelings. It can feel like trying to drive the car, hold the map, and drink your coffee at the same time.
Participants in three experiments wrote gratitude letters and then predicted how surprised, happy, and awkward recipients would feel. Recipients then reported how receiving an expression of gratitude actually made them feel. Expressers significantly underestimated how surprised recipients would be about why expressers were grateful, overestimated... See more
David Krakauer, president of the Santa Fe Institute, has a useful framework for describing the tension between assistance and agency that underlies both AI and mental health. Some technologies help us think, like the abacus, or a map. They open up new ways of thinking that we develop over time. Eventually we might not need the technologies any more... See more
Improving performance through Cognitive Task Analysis (CTA) in various industries is explored in this report, showcasing case studies and the value CTA brings to knowledge management, instructional system design, and cognitive systems engineering.