Wing+Tat Lam

fallibility

unfaltering

Unlike human relationships, which are inherently messy and unpredictable, interacting with an AI is emotionally easy. It listens without interrupting.

We are neurologically wired to respond to signals of empathy: reflective language, emotional validation, and nonjudgmental tone. When AI performs these convincingly, it activates the same neural pathways as human connection. Our brains do not always distinguish between genuine empathy and its digital imitation.

researchers compared compassion ratings for responses written by humans (red) versus AI (blue). Here is what they found:

Across four studies, participants consistently rated responses made by AI as more compassionate and preferred than responses from select and expert humans. This was true whether participants were blinded to the author or not.

To the human brain, the perception of being understood—even if imagined—can feel almost as powerful as the real thing.

And yet—it works. We can experience AI as a warm, wise, or even caring presence. Despite knowing it lacks consciousness or feelings

attuned other