Every once in a while, I meet a person who radiates joy. These are people who seem to glow with an inner light. They are kind, tranquil, delighted by small pleasures, and grateful for the large ones. These people are not perfect. They get exhausted and stressed. They make errors in judgment. But they live for others, and not for themselves. They’ve... See more
I have never come out of a situation where I was negative to or about someone else and felt better. Any time I have been disdainful of another person has ended with me wishing I had kept my mouth shut. Turns out that hurting people, even when I think I’m right, even if they “hurt me first”, just makes me feel worse, and made their life worse in the... See more
Design is such a powerful word. It means everything and so means nothing. And our practice of design really was the whole thing. Ultimately, it was your experience. From the very founding ideas of what the product is and what it does and how it’s architected and how it’s built—its appearance is just one small part of the whole thing.