Adam Zeiner
@dezein
a persistently curious generalist (parading as a strategic designer, facilitator, and organizer) attempting to wrangle complexity
Adam Zeiner
dezein.info
The first step is to determine the user experience outcomes the team is shooting for; answers the question If we deliver a great design, how does it improve someone’s life?
The UX outcome is the end state we’re trying to achieve. Once we know our UX outcome, we can create key metrics detailing our journey getting there.
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
Identifying UX metrics that tell the team’s story; that are mapped directly to what happens when we deliver well-designed products and services
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
The Organization as a Machine: An Outdated Concept - XPLANE | Organizational Change Management Consulting
Aric Woodxplane.com
I like the concepts “strategy” and “tactics” to capture what these two sides of design are about. As far as I can tell this appears to be the choice of words that professional designers and design leaders use.
Mehmet Aydın Baytaş • Strategy and Tactics in Design
I worry sometimes that there’s a danger of embracing the theatre of systems thinking — using it to position services and to navigate what’s desirable, feasible and viable within the existing system — without actually reshaping the system itself.
Adam Groves • From service design to systems change
August Public Inc. Organization Development and Design Consulting
aug.co
This explains a good deal of what works and doesn't work for teams, especially when it comes to their mission. For highly capable knowledge-work teams (marketing teams, software teams, research team, etc.), low-leverage missions tend to be uninspiring.