Adam Zeiner
@dezein
a persistently curious generalist (parading as a strategic designer, facilitator, and organizer) attempting to wrangle complexity
Adam Zeiner
dezein.info
The first step is to determine the user experience outcomes the team is shooting for; answers the question If we deliver a great design, how does it improve someone’s life?
The UX outcome is the end state we’re trying to achieve. Once we know our UX outcome, we can create key metrics detailing our journey getting there.
Jared Spool • Your Necessary First Step to Creating Powerful UX Metrics
The paper draws on Donella Meadows’ notion of “deep leverage points” – places to intervene in a system where adjustments can make a big difference to the overall outcomes.
Ideas for Sustainability • Now published: Leverage Points for Sustainability Transformation
design and
The untangling of the military from modern organizations is accelerating, and its influence is waning.
Aric Wood • The Organization as a Machine: An Outdated Concept - XPLANE | Organizational Change Management Consulting
Knowledge Work and
Value systems and
So, what then is human centered design if it's failing most of the humans surrounding it? We were trying to broaden the aperture and bring the lens further back to look more coherently at everything that goes on when inserting a product, service, or built environment. What happens when you create something and put it into a human system?
Stevie Watts • From 1:1 to 1:Many—Humans, Artefacts, & Ecosystems Thinking
Systems analysis at the ‘front end’ of service design can help us to better understand complex social problems and identify opportunities to respond more effectively and profoundly.