Tom Critchlow

After companies adopt business intelligence tools, before they know it, they're swimming through endless seas of dashboard charts. On the surface it might look like these companies are "data-driven," but the data is difficult to act on.Flat metrics dashboards conflate leading and lagging indicators. They don't distinguish between controllable input... See more

I'm convinced that because Joy knew every part of our business as well or better than almost anyone running them, she was one of those rare CFO's that can play offense in addition to defense. Almost every other CFO I've met hews close to the stereotype; always reigning in spending, urging more fiscal conservatism, casting a skeptical eye on any bol... See more

End users don’t ask for a dashboard because they really use them. They ask for them out of the need for a safety blanket that gives them the (incorrect) belief they will know everything they need to about their business. The noise of a dashboard can be comforting, but it can cause issues when it’s not truly needed (ask doctors about iatrogenic effe... See more