Ted Glasnow

Value metrics also bake growth directly into how you charge because as usage or the amount of value received goes up (and those are not the same thing), the customer pays more

Customer.io is mainly focused on serving SMBs and startups

Hire before the problem arises. Planning allows for the anticipation of problems

When it comes to hiring, the leaders of the start-up should interview every key hire as long as possible. This promotes cultural consistency

Customer.io’s 131% net dollar retention is comparable to Front (137%) and in the top quartile of IPO’ing companies

There's a future world where it will be relatively common for brands to not only potentially be required to, but on their own accord, put on labels or on their website, or just generally be more transparent about their environmental footprints. 

Teams (i.e. cross-functional product teams) are responsible for:1) Developing execution plans that support the high-level strategy2) Highlighting gaps & risks with the final plan3) Committing to a goal, with a given level of resources

In the beginning, the actual number you're charging isn't that important.