Ted Glasnow

Everyone moves upmarket—few go the other direction

Customer.io’s 131% net dollar retention is comparable to Front (137%) and in the top quartile of IPO’ing companies

Turbo Boosts...include things like:1) PR2) Events3) Brand marketing campaigns

Flexport’s best sellers had the courage to say no to transactional deals and embraced if/then statement to encourage long term engagements with customers to service more share of wallet in the long-run 

Gross MRR churn is at 0.66% while net MRR churn is negative at -3.23%

Every start-up has less resources than they need, so strategic planning is essential at all stages