A scientist is a spectator whose goal, at least in theory, is to detach their identity from the scientific process. The person’s will is constrained to looking for truths that are universal, certain and timeless. The scientific method is constructed to rid its output of human context and distortion, so that in theory, anyone should be able to... See more
To be fair, computers — both the desktop kind and various mobile kinds — enable seemingly-impossible things. But it feels frustrating to see the pioneering spirit that originally led to the development of modern computers giving way to uninspired flat interfaces and CRUD SaaS apps. The things you can do are limited to bespokely-implemented... See more
For the people who’ve figured out the right incantations to type and buttons-buried-in-submenus to click, computers can automate administrivia, surface information, and make them feel “more fully participant in the future”. But getting there is an arduous journey, and many people get in a place where computers just make things harder. The... See more
The functional view bakes in causality. Customers make decisions in situations to achieve outcomes, rather than purely based on likes and dislikes. This framework forces you to think about what happens before and after they use the product.