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Michael Lewis on how your narrative crafts your character: If you listen to people, if you just sit around and listen, you’ll find there are patter
"It is rarely a mysterious technique that drives us to the top, but rather a profound mastery of what may well be a basic skill set." —Josh Waitzkin

"Every product in the world, the quality at the end of the day is simply a reflection of how much the people who created it gave a shit about the prod
I asked Kelly about the tradeoffs of focusing on a single thing if you want to be great (which is what I had been getting at before). “Greatness is ov
“The techniques that we use, they’re not a big secret. It’s just about making an effort and repeating the same thing every day.” Jiro repeats the s
1/ The good news: the METAVERSE is exciting but NOT for the reasons most people are talking about. The bad news: odds are the 'Metaverse' will be us


Whether it is through a VR headset, the manipulation of projectors, or clever set design, immersion fulfills our desire for escapism, instantly transp
Imagine, though, that instead of resorting to one of these fallback positions, you asked yourself: What is the hospitality solution? What if you force
This is a hospitality solution: a problem that we solved not by sneakily chipping away at the service we were offering but by blowing it out in the op
Too many businesses don’t really understand that the core of their business is making people feel good. Whether it’s walking into a store or a restaur
the qualities required of hosts: confidence, joviality, risk tolerance. It takes a lot of self-possession to put yourself in charge of other people’s










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