Sublime
An inspiration engine for ideas
our happiness is almost exclusively determined by our expectations matched against our circumstances.
Yu-kai Chou • Actionable Gamification: Beyond Points, Badges, and Leaderboards
SATISFACTION equals PERCEPTION minus EXPECTATION If the client perceives service at a certain level but expected something more (or different), then he or she will be dissatisfied.
David H. Maister • Managing the Professional Service Firm
regret
Heidi Mills • 1 card
positive
Daniel Kalish • 1 card
Enjoyable
Pond • 1 card
perfection
Ana Cordera • 1 card
Gratitude
Ajinkya Wadhwa and • 19 cards
sense of belonging
Stephania Correa • 3 cards