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.@Intercom was on the brink of death—five straight quarters of $0 net new ARR, approaching negative growth.
Then they went all‑in on AI.
6 weeks after GPT‑3.5 launched, they shipped a working prototype of @Fin_ai (Intercom’s AI agent).
Fin grew from $1M → $12M... See more
Lenny Rachitskyx.comIntercom Design
intercom.design
At our current scale, @typefully gets ~15 support tickets per day.
We'll soon hire a custom support agent, but for now we have a pretty big @intercom automation that handles a lot of cases for us.
If a user needs to report a bug, for example, the automation asks various follow-up questions... See more
You: If you haven’t worked with a small company before, you’re in for a nice surprise: Smart people you can actually talk to, people who care about what you need, people willing to go out of their way to make sure you’re successful.
Customer: I get that, but little companies fail all the time. How do I know you’ll be around to give me that great... See more
Customer: I get that, but little companies fail all the time. How do I know you’ll be around to give me that great... See more
This is a story about how we rebooted a 15 year old decelerating business to be on course to be the fastest growing large software company in the world in four quarters from today… :)
The Q1 Intercom board meeting starts in one hour. Q1 FY26 was the largest quarter by net new ARR (NNARR) in the history of the company.... See more
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