Sublime

You: If you haven’t worked with a small company before, you’re in for a nice surprise: Smart people you can actually talk to, people who care about what you need, people willing to go out of their way to make sure you’re successful.

Customer: I get that, but little companies fail all the time. How do I know you’ll be around to give me that great sup... See more

Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:

“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to di

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Was Chatting With a Well-Known Founder Yesterday About the "Founder...

The special thing about a small personal blog is that you can think aloud at length in a way that is not ok to do around strangers irl and that can really accelerate how fast you get to know someone

When you put it all together — power over who gets through to you, purpose-built boxes for the different flavors of emails, dedicated workflows, strong privacy protections, and an innovative, integrated calendar — it’s like magic .