Sublime

At the Veterans Health Administration, Ken Kizer, appointed by Bill Clinton in 1994, inherited an antiquated, inefficient health-care system. The VA faced changes in its client population, the competitive healthcare environment, and modalities for delivering care.2 In just five years, Kizer instituted an electronic medical record system, made struc

“I worked in the little box in the government most responsible for helping the people who elected Trump,” said Salerno. “And they literally took my little box off the organization chart.”