Sublime
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“Their perception is our reality.” Which means: it doesn’t matter whether the steak is rare or medium rare. If the guest’s perception is that it’s undercooked, the only acceptable response is, “Let me fix it.” And true hospitality means going one step further and doing everything you can to make sure the situation doesn’t repeat itself—in this
... See moreWill Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
pleasing customers.
Isadore Sharp • Four Seasons
Secondz @secondzau
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Subject: PIANO PIANO Has Arrived in Hamilton – Let’s Connect!
Hi [Name],
We’re excited to share that Piano Piano has officially opened in Hamilton!
Known for our handmade pasta, sourdough pizzas, and bold, beautiful dining rooms, Piano Piano has become a beloved spot in Toronto—and we couldn’t be happier to now call downtown Hamilton home.
We’d love to
... See more“But a great restaurant—ahh, a great restaurant strives to defy imagination! Its goal is to provide a higher quality of food and service than any amount of money could possibly pay for.” He looked at Pindar, then back at Joe. “Did the Old Man tell you he would show you his Five Laws?”
Bob Burg, John David Mann • The Go-Giver
Start with what you want to achieve, instead of limiting yourself to what’s realistic or sustainable.