Sublime
An inspiration engine for ideas
Anna Wiene • Is Substack the Media Future We Want?
Mario Gabriele • Union Square Ventures: The Thinkers
Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
If adding another element to the experience means you’re going to do everything a little less well, walk it back. Do less, and do it well.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
You know who loves a Houston’s? My mother. You know who else? Your date, the client you’re trying to impress, and your impossibly picky friend. How many spots can you say that about?
Andrew Knowlton • Welcome to Hillstone, America's Favorite Restaurant
“Just because a few regulars love an employee doesn’t mean they should be allowed to erode the foundation of everything you’re trying to build”
Unreasonable Hospitality- Will Guidara
“Their perception is our reality.” Which means: it doesn’t matter whether the steak is rare or medium rare. If the guest’s perception is that it’s undercooked, the only acceptable response is, “Let me fix it.” And true hospitality means going one step further and doing everything you can to make sure the situation doesn’t repeat itself—in this case
... See more