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Unreasonable Hospitality - Will Guidara

“Service is black and white; hospitality is color”

Unreasonable Hospitality - Will Guidara

Sometimes magic is just someone spending more time on something than anyone else might reasonably expect

- Will Guidara, unreasonable hospitality

“Just because a few regulars love an employee doesn’t mean they should be allowed to erode the foundation of everything you’re trying to build”

Unreasonable Hospitality- Will Guidara

Setting the Table: The Transforming Power of Hospitality in Business

Danny Meyer • 5 highlights

amazon.com

Setting the Table

Danny Meyer

amazon.com

NON NEGOTIABLES

Of the place
Less is more
Vibrant collaboration
No repeat ingredients
Consolidation + speed
Confidence + competence
In + out service
Pursuit of excellence
Details matter
Know your shit!
FOCUS
Service
Time
Not about you
Perfect means perfect
No excuses
Respect tradition
Push boundaries
Clean as you go
Break down boxes
Shirts perfectly pressed
Personal hyg

I hear this a lot: “Well, of course you could afford to pull those tricks at an expensive restaurant.” And I always think: Are you sure you can afford not to? It’s true—these gifts cost money, in labor if nothing else. But I’m my dad’s son, and I reviewed the Dreamweaver line item in the P&L every month with an eagle eye. There was never any qu... See more

Notes & Highlights for Unreasonable Hospitality by Will Guidara

Intention means every decision, from the most obviously significant to the seemingly mundane, matters.

Sublime

Setting the Table: The Transforming Power of Hospitality in Business

Setting the Table

Notes & Highlights for Unreasonable Hospitality by Will Guidara

Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect a book by Will Guidara