Sublime

solution, of course, is to convert the past experience and expertise of the individual into the expertise of the firm by accepting the similar project, but utilizing a greater proportion of juniors on second-or third-time projects.

For Deming, the System of Profound Knowledge was the vehicle; cooperation and management transformation were the destination. Ultimately, four key ideas would evolve into the four elements of Profound Knowledge: pragmatism, variation, human psychology, and systems thinking.

continuous performance management,