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My former boss Dan Burke once handed me a note that said: "Avoid getting into the business of manufacturing trombone oil. You may become the greatest trombone-oil manufacturer in the world, but in the end, the world only consumes a few quarts of trombone oil a year!" He was telling me not to invest in small projects that would sap my and
... See moreRobert Iger • The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company
The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization
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In all reinforcing processes, as in the bank account, a small change builds on itself.
Art Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
Employees were reminded to define service from the customer’s perspective, to constantly engage customers with questions geared toward understanding their specific needs and preferences, and to go beyond their expectations.
Michael E. Porter • HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Now What?" by Joan C. Williams and Suzanne Lebsock) (HBR's 10 Must Reads)
Excellence and fairness don't have to be mutually exclusive. Strive for perfection but always be aware of the pitfalls of caring only about the product and never the people.
Robert Iger • The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company
the ability of businesses to foster innovation and creativity by unleashing the inherent intelligence of everyone involved.
Carol Sanford • The Regenerative Business
TAP INTO THE COLLECTIVE INTELLIGENCE OF THE BUSINESS CROWD.
David Mattin • Trend-Driven Innovation
Innovation paired with execution is at the core of every evolving business.