Sublime

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We join them in the limitations they face and hold ourselves to the same requirements.

mistreated but because we’re in the box, and the box lives on the justification it gets from our being mistreated.

We have discovered that clients are able to understand and apply the concepts we teach more easily if we characterize our work in terms of “mindset change” rather than “way-of-being change.”

“Seeing others as people, regardless of their behavior, is the only thing that invites real accountability.”

“First of all, think of a difficult business situation—say a complicated negotiation, for example. Who do you think would be more likely to put together a deal in difficult circumstances, a negotiator who sees the others in the negotiation as objects or one who sees them as people?

I can be right on the surface—in my behavior or positions—while being entirely mistaken beneath, in my way of being.

Do I see the people with whom I have not invested time to build a relationship as people—really?