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The Product is Docs: Writing technical documentation in a product development group

Over a decade later, this is still the most useful framework for thinking about customers for your MVP. From @sgblank originally, I believe. https://t.co/BRltPCA3by

Nivi

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The Secrets of Consulting: A Guide to Giving and Getting Advice Successfully (Consulting Secrets Book 1)

Gerald Weinberg

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The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany

Patrick Vlaskovits • 1 highlight

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Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value

Teresa Torres • 6 highlights

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The Inmates Are Running the Asylum

Alan Cooper

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The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm

Thomas Kelley

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Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:

“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to di

Lenny Rachitsky • Hiring your early team

A Compulsive Search for the Most Interesting People with Patrick O'Shaughnessy - Compound Manual

Patrick O'Shaughnessy manual.withcompound.com