Sublime

In general, differences in expectations about the future often create value in negotiations.

Who are the one or two people on the leadership team or board who have the power to kill an idea with their opposition even if they are the only ones strongly against it? Who are the key people in your organization who don’t hold an official position or title but have enough relational capital to singlehandedly derail or accelerate the success of a

accumulation of hundreds of culturally induced behavioral changes will sometimes add only two to three points to profit. But when these two to three points are reinvested in R&D for new products, for lower-cost processes, or for service to the customers, the impact is multiplied tenfold.

what strategy is really all about: changing current methods of operating in order to render more value by existing partners on existing services to existing market segments.

It turns out the person we trust the most is—ourselves.

Character doesn’t just aid in creating wealth, it’s the key to protecting it.

A ideia central é que as pessoas costumam racionalizar o status quo como legítimo – mesmo que isso vá diretamente contra seus interesses.