Sublime

Then along came Curt Herzstark, a young man who in the 1920s regularly traveled through the former Austrian Empire selling mechanical calculators to banks and other businesses. It was on these travels that he heard the same complaints from his customers.

—Tina Jiang, Product Manager at Faire

Kenzo Sasaoka, our manager in Japan, and he said that I had shown him the way—that gains in quality come from meticulous attention to detail and every step in the manufacturing process must be done as carefully as possible, not as quickly as possible. This sounds simple, but it is achieved only if everyone in the organization is dedicated to qualit

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1880, when sales soared past the 500,000 mark and Singer suddenly found himself in replacement-parts hell. At his company’s rate of growth, the world couldn’t supply the craftsmen to keep up with his service and repair requirements. Other companies, like McCormick and the Ball Glass Co., faced up to their problems at about the same time as Singer,

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