Sublime

the ‘act first, think after’ principle. The problem with this kind of behaviour is that relationships will only work if the benefits are fairly equally balanced.

people we can trust because we think we know how they think.

people are not “plug-replaceable programming units.” If our projects are to succeed, we are going to have to build collaborative and self-organizing teams.

In reality, his ‘one last snip’ trick does nothing to improve my hair – he admitted he doesn’t even cut any hair during this routine, but it does a lot to improve my perception that he’s done a thorough job. This is the power of a ‘psychological moonshot’, a term coined by Ogilvy’s Rory Sutherland.

with the limitations of an idea: it makes you look smart.* Rufus Griscom first discovered this early in his career, which started in publishing. “There’s nothing more shameful than writing a review that’s too positive,”

disagree. The program you see here is easy to understand and therefore easy to maintain.

Both you and Jane know that it is best to let the developers volunteer for tasks than to assign the tasks to them. You also know full well that you daren’t challenge any of the developers’ estimates. You know these people, and you trust them. You know that they are going to do the very best they can.

Rule of thumb: Ideas and feature requests should be understood, but not obeyed.