Sublime

She truly enjoys meeting and talking to people. She asks probing questions that encourage people to reveal themselves. She projects a nonthreatening image that says it’s safe to talk. She seems to have an intuitive sense of how to mine stories that unearth epiphanies into human behavior.

Be fair to those who are fair to you.

Do you teach that being on your team includes sharing their knowledge? That an employee strengthens himself or herself when he or she strengthens another member of the organization?

Gavin

In primate social life, human and nonhuman alike, groups give power to those who advance the greater good. This basic power dynamic ensures that groups are led by individuals who will not be their undoing but will instead act with enthusiasm, kindness, focus, calm, and openness, thereby benefiting the groups.

“I’m just asking questions,” I said. “It’s a passive-aggressive approach. I just ask the same three or four open-ended questions over and over and over and over. They get worn out answering and give me everything I want.” Andy jumped in his seat as if he’d been stung by a bee. “Damn!” he said. “That’s what happened. I had no idea.” By the time I’d

Managing, by the former head of ITT, Harold Geneen.

the key is to make it “all about them.”

providing them with feedback to help avoid problems like groupthink and polarization.