Sublime

The passenger was deemed paramount; every employee’s paycheck bore the words, “From our customers.”

Reshaping the business of shipping was left to an outsider with no maritime experience whatsoever, a self-made trucking magnate named Malcom Purcell McLean.

BILL GATES Cofounder, Microsoft; Cochair, the Bill & Melinda Gates Foundation

hires to fill seats.

When I got the Shell account in the United States, Max Burns, the then President of Shell, asked me if I would also like to have the account in Canada. ‘Yes,’ said I, ‘but I don’t have an office in Canada.’ ‘Get one,’ said Max, and that is how I started the network which was to spread to 40 countries.

I have always taken a strong stand for the shareholder, especially in such matters as representation on the board of directors and its committees, and the payment of dividends. Yet I have also considered myself as one of the breed that we now call the “executive”. Management has been my specialization. On many occasions when I was chief executive o

The Marshall Space Flight Center is run by one man, William R. Lucas. His style of management can be best described as feudalistic. In his ten-year tenure as Center Director, he established a personal empire built on the “good ol' boy” principle. The only criterion for career advancement is total loyalty to this man. The loyalty to country, NASA, t

As a rule of thumb, though, start with people (consumers and customers) rather than money (stock price).

Hyatt House. Their directive to Intel’s management corps was simple and clear: “We’re going to win in 16-bit microprocessors. We’re committed to this.” Andy told us what