Sublime

Each year, it took longer and longer to ship features to customers, and the risk of even small changes causing major problems kept growing. In 1998, developers could make changes and deploy them immediately. By 2004, pushing code changes into production required hours, even days, to be deployed.39 Teams were no longer able to solve Layer 1 problems

The single most important skill and most undervalued capacity for exercising adaptive leadership is diagnosis.

In every organization, there is a natural tension between the need for expertise and the need to let frontline people make decisions.

In the

Can we organize and specialize our people in innovative ways, so that they become particularly skilled and valuable to the market because of their focus on a particular market segment’s needs?

One of the by-products of quality activities is that they provide a memory bank from which to draw in the years ahead.

three categories described here are, of course, only points along a…

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But ask permission to tackle the whole thing and you'll be met with delays and blank stares.