Sublime

A personality sketch of the marginal user

Here’s what I’ve been able to piece together about the marginal user. Let’s call him Marl. The first thing you need to know about Marl is that he has the attention span of a goldfish on acid. Once Marl opens your app, you have about 1.3 seconds to catch his attention with a shiny image or triggering headlin... See more

Alan Cooper — UX pioneer and author of About Face — argues that we should treat our interfaces like people and do what we do best: moralize about their behavior.