Sublime

German mathematician Carl Jacobi. He told his students to “invert, always invert,” encouraging them to approach difficult problems by inverting the equation to gain a new perspective.⁠

Andrew Clay Shafer says, “You are either a learning organization or you are losing to one that is.”

Still, as Van Jacobson tells it, even after packet switching was devised, the phone companies were unimpressed. “All the telco people said, with very loud voices, that’s not a network! That’s just a crummy way to use our network! You’re taking our wires, you’re sending on the paths that we create! And you’re putting a lot of extra gunk on it so tha

In the history of information theory, and science in general, one of the most influential research papers of the twentieth century is Claude Shannon’s “A Mathematical Theory of Communication,”

Parceling out problems requires a process known in the medical world as triage: assessing the urgency of the problem and matching it with the person who can best solve it. Good triage is an output in its own right.

In essence, Shewhart created a way to continually improve any manufacturing line. This was the first time factory managers had been given a tool to let them manage the uncertainty in production. His method, Statistical Process Control, let managers compare variation across workers and machines.

the common issue across all situations is creating conditions in which people’s ingenuity can be liberated for its best possible use.