Sublime

The most profound of these is the change in focus from internal return on investment (ROI) to external customer value, which is fundamentally a change in perspective and your gut-level basis of decision making.

And no manager at any level can expect to succeed without the skill set of an organizational engineer.

Increasing the leverage associated with the various managerial activities.

In Great Groups the right person has the right job.

you want to delegate the functions listed on the FACe tool to leaders who pass two tests (including culture fit): 1. They don’t need to be managed. 2. They regularly wow the team with their insights and output.

designing and maintaining a team environment that minimizes the noise and friction of collaboration.

“The CEO role is the intersection of all contradictions.”

Because of these needed transitions, it’s often best to have some of the original functional leaders head business units — maybe head up expansion to a new country or lead the launch of a product line — so they can maintain direct operational control. New functional heads are then recruited who have specific domain expertise (sales, marketing, HR,