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class privilege,

Harvey R. Neptune • Caliban and the Yankees: Trinidad and the United States Occupation

"swagger,"

Harvey R. Neptune • Caliban and the Yankees: Trinidad and the United States Occupation

Straight Talk

Jeff Shannon • Lead Engaging Meetings

Earl Gerald,

Sarah Owen • Celtic Spirituality: A Beginners Guide To Celtic Spirituality

customer discovery,

Marty Cagan • INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Enter a competent sales rep.

Alex MacCaw • The Great CEO Within: The Tactical Guide to Company Building

has

Harvey R. Neptune • Caliban and the Yankees: Trinidad and the United States Occupation

by Frank Robinson (in 2001),

Marty Cagan • INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Tiburon Media

Matthew Paulson • Email Marketing Demystified: Build a Massive Mailing List, Write Copy that Converts and Generate More Sales (Second Edition)