Sublime

inculcating a core set of behaviors in people, then giving them the latitude to practice those behaviors—well, actually, demanding that they practice them—makes teams astonishingly energized and proactive.

Team Coaches Are the Model, Not Guidance Counselors, Professors, or Entertainers

In product development, if something doesn’t work, you get rid of it. I realized we could apply that same principle to managing people.

Being given a great problem to tackle and the right colleagues to tackle it with is the best incentive of all.

the most important job of management is to focus really intently on the building of great teams.

Creating a culture is an evolutionary process.

anticipate changes and proactively strategize and prepare for them.

data informed rather than data driven.

incremental adaptation: trying new things, making mistakes, beginning again, and seeing good results.