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But I learned that when you change the way you work, you change the routines, you create a different culture.”

By giving developers the tools to detect problems when they occur, the time and resources to invest in their development, and the authority to fix problems straight away, we create an environment where developers accept responsibility for global outcomes

Jordi says that the squads think of improvement activities as just regular work.

As you have seen in our virtual visit to ING, a high-performance culture is far more than just the application of tools, the adoption of a set of interrelated practices, copying the behaviors of other successful organizations, or the implementation of a prescribed, expert-designed framework. It is the development, through experimentation and learni

We also hold internal technology conferences to elevate our skills and ensure that everyone is always teaching and learning.

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efficiency and effectiveness of operations.

“Even more important than daily work is the improvement of daily work.”