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But I learned that when you change the way you work, you change the routines, you create a different culture.”

Jordi says that the squads think of improvement activities as just regular work.

By giving developers the tools to detect problems when they occur, the time and resources to invest in their development, and the authority to fix problems straight away, we create an environment where developers accept responsibility for global outcomes

With that in mind, it is not surprising that the single most important indicator of academic success is not to be found in people’s heads, but in the way they do their everyday work.

As you have seen in our virtual visit to ING, a high-performance culture is far more than just the application of tools, the adoption of a set of interrelated practices, copying the behaviors of other successful organizations, or the implementation of a prescribed, expert-designed framework. It is the development, through experimentation and learni