Sublime

Trust your team—nothing else scales.

There are levers we can build into the business so growth, rather than “harvesting” goodwill, instead multiplies goodwill. These levers come down to a simple idea known as “leverage.” We aren’t going to scale through addition; we will scale through multiplication.

Having seen this example, Palantir partnered with a secondary fund to offer liquidity to its employees so that they would never trip the five-hundred-plus owner barrier.

You ask a series of questions with the aim of understanding these three things: What are their goals? What are the challenges preventing them from reaching those goals? What are their ideal solutions to overcoming those obstacles?

Are the customers that you are getting through this channel the ones that you want right now?

Knowing that one person has the ability to decide actually eases the burden for all involved and leads to far better outcomes.