Sublime
An inspiration engine for ideas
customer success is a top-down, company-wide commitment.
Nick Mehta, Dan Steinman, Lincoln Murphy • Customer Success
The Community Builders
Brianne Kimmel • The 6 builders who will thrive in the new world
The Ideal Client Tracker I generally like working with two categories of business owners. Businesses generating over 1 million in sales. Extraordinary individuals who are in transition.
Ajit Nawalkha • The Book of Coaching: For Extraordinary Coaches
Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:
“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to di... See more
Lenny Rachitsky • Hiring your early team
Enter a competent sales rep.
Alex MacCaw • The Great CEO Within: The Tactical Guide to Company Building
serving an unmet need