Sublime

Innovations get skewed to do the jobs that executives want them to do—which is to confirm that the customers want to buy the products that the managers want to sell them.

Donated wheelchairs: Three competing value chains

3. The ability to discern talent in potential employees whom he or she will recommend to you.

My Standard of Performance was establishing a better and better “assembly line.” We were becoming a first-class organization in all areas.

This was similar in a way to the approach of Dave Packard and Bill Hewlett, founders of Hewlett-Packard and charter members of Silicon Valley. They called it “management by walking around.” Both men were constantly circulating and talking with their employees in the labs, production areas, and research facilities, recognizing that personal communic

reliability,