Sublime

Steve Jobs was one of the most forward-thinking people on this planet, yet he was refreshingly old-fashioned when it came to the use of analytics. He demanded all the information he could get, and he would digest every bit of it—but he took it all in context.

Steve Jobs. He’d always say that analogies give customers superpowers.

Weak leaders silence voice and shoot the messenger. Strong leaders welcome voice and thank the messenger. Great leaders build systems to amplify voice and elevate the messenger.

In this episode, Ryan is still not a Sociopath, so he cringes. Jan and David Wallace on the other hand, maintain an effortless poise no matter what Michael or Dwight get up to. To get there, they have to sequester empathy through detachment, and give up on happiness. We’ll see how and why that pact with the devil happens next chapter.

Managing creativity is an art, not a science. When giving notes, be mindful of how much of themselves the person you're speaking to has poured into the project and how much is at stake for them.

Every single employee is someone’s son or someone’s daughter. Like a parent, a leader of a company is responsible for their precious lives.

Steve Ross (former CEO of Time Warner), was to “be a bear, be a bull, but never a pig.” You can’t treat people like they’re disposable because . . . they aren’t.

The most powerful person in the world is the storyteller.

“Because we’re supposed to be equals. And who am I to tell Martin how to do his job, or Mikey, or Jan? It feels like I’m sticking my nose into their business when I do.”